I took a trip up to CJ Pony Parts about 3 weeks ago to gather parts, paint, etc. for the mustang. Al told, I spent a little over $1,000 on the order, and included in that was a $35 restamped data door plate to replace the original. My original door plate had been sprayed over, and I wanted to make sure that the plate was clearly visible due to the rarity of the car.
Last week my new data plate came in the mail and for some reason the stamping style was completely different from the original. I know that different stamp styles were used based on point of origin, date produced, etc., but all that info is on the door plate, so there shouldn’t have been an error like this.
I called CJ and they told me that Marti Auto Works did their stamping, and I would need to get in touch with them. When I called Marti, they said they had no record of doing the work and needed the order number. What followed was a flurry of calls back and forth that went something like this:
Call to CJ: They gave me the order number, told me to call back Marti. (Spoke to Earl)
Call to Marti: They said the order number was incorrect, please have CJ give them a call to straighten this out. (Spoke to Christie)
Call to CJ: They gave me a different order number, told me I could just call Marti back myself. (Spoke to Earl)
Call to Marti: They still couldn’t find the order, they again told me CJ should be the one calling them since they placed the order, and could I please email them photos of the original and re-pop plates. (Spoke to Christie)
Call to CJ: Asked to speak with Jeremy (The guy who did my order 3 weeks ago), asked if he was sure that Marti did their plates. He checked and said it was someone else. I explained the situation again, and the run-around I’ve been getting, and he said I need to talk to customer service. I talked to customer service, they asked for photos of the plates to see how bad the error was, and I sent them.
Call from Marti: Christie calls me, says that she looked at the plates, and it was obvious that it was not something they did. I explained to her what CJ told me, apologized profusely for harassing them, and asked them to go ahead and re-pop the plate, since they weren’t at fault but actually took the time to help figure this out.
This took up a good chunk of my day, and I felt terrible about pestering Marti when it wasn’t their fault. CJ Pony Parts managed to make me look like a real asshole for complaining about a mistake they didn’t make; Thanks CJ! They also couldn’t be bothered to apologize for the mis-stamp, or for pawning me off onto the wrong manufacturer. I really feel like CJ did a piss poor job here, and I’m fairly certain I learned my lesson. I’m not going to be buying my parts from CJ in the near future!
Marti said it was going to take a few weeks to get the plate stamped, which is fine with me. I highly recommend you consider Marti if you’re getting a plate restamped, because who knows what you’re going to get with CJ!
BTW: Marti charged me $10 less than CJ did!